Felix Stubner

Hi Laura Galvis, 
Thank you for reaching out. It is available on Windows but not on Mac.

Hi Liz Brackenreed, thanks for reaching out! If you are getting an error when trying to connect with your username and password, it may due to the recent deprecation of using username and password to authenticate with the API. You can select the Use API Token checkbox instead and generate an API token as outlined here: https://support.zendesk.com/hc/en-us/articles/4408889192858-Managing-access-to-the-Zendesk-API#topic_bsw_lfg_mmb

Please reach out again or follow up with me directly by email if you continue to have issues getting connected. 

Hi Jacob Thomas-Brebou , thanks you for reaching out, I have responded to your email. For others that may find this in the future: In this situation I recommend using the email and API token login combination. See Zendesk's help article for more details on generating an API token.

Hi R. R. , thank you for reaching out. It does a full download on each run and can't be limited to certain categories or sections. I can see the use of such functionality and have noted it as a feature suggestion. Please reach out again if you have any other questions! 

Hi Paola Llaneza, thanks for reaching out. The app is not natively compatible with macOS. However, you may be able to use a program such as Wine (https://www.winehq.org/) to run kBackup on macOS. Please reach out again if you have any other questions.

Vivian Schoehuijs, thanks for reaching out. There could be a number of reasons for this. A common reason can be that only part of a domain was entered. If you haven't already, please enter the full domain (e.g. myinstance.zendesk.com) and try again. Alternatively, try generating an API token and use this instead of a password. If you continue to run into issues, feel free to reach out by email with any logs in the backup directory. All the best!

Dung Nguyen thank you for following up. I have created a new version of kBackup for you to try. Please reach out to me by email felix.stubner(at)gmail(dot)com so I can share this with you. In this version, I have made truncation optional and provided an option to specify a custom length too. 

Hi Dung Nguyen, thank you for reaching out! The title is truncated in the file name as they can be variable lengths and sometimes result in issues with the file path length. Because of this, the article ID is included in brackets. The title of the article is also included within the saved file itself. I hope this helps to clarify the behaviour. Please let me know if you have any further questions.

Thanursan that's fantastic! Thank you so much for taking the time to make this 🤗

Community Services Volunteer thanks for reaching out! I've replied to your email.