Nicolas Van Geluwe

@Kevin van de Riet Thanks for sharing. I tried your suggestion but it doesn't seem to work. I just get the HTML text.

I don't see the need for a use case as it seems so obvious. We use macro's to simplify and speed up answering common questions/requests/incidents. In the tickets you can do a lot layout settings to format your text (numbered and bulleted list, bold/italic, links, ...), You can even do this in this comment. We also use dynamic content to have the macro's be language dependent. However, in the dynamic content no formatting is possible which from a user pov doesn't make any sense.