Gabriele

Hello

If i send a side conversation to another ticket system, i receive back a new mail so zendesk not match the side conversation with my original ticket.

Could i use the encoded_id to resolve my problem?

Hello, how can I train the model when i found many intent wrong?

Hello.

I want to know if the SLA first reply time run, when ticket is created from BOT (flow builder).

Hello .

In flow builder connect to my whatsapp number, How can send in an api call the whatsapp number of my requester?

Hello. How can ask details in whatsapp conversation?

Hello , Arianne say : "If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted articles in the Web Widget."

do you knows if this sentence is correct also in the new BOT experience? Because my bot (not classical wdiget )did'nt find resticted articles..

My web service use JWT token leght 372 c.

"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJodHRwOi8vc2NoZW1hcy54bWxzb2FwLm9yZy93cy8yMDA1LzA1L2lkZW50aXR5L2NsYWltcy9uYW1lIjoicGFwZXJpbm8iLCJodHRwOi8vc2NoZW1hcy5taWNyb3NvZnQuY29tL3dzLzIwMDgvMDYvaWRlbnRpdHkvY2xhaW1zL2V4cGlyYXRpb24iOiIwMi8wNi8yMDI2IDEzOjU5OjM1IiwiZXhwIjoxNzgwNDA4Nzc1LCJpc3MiOiJJc3N1ZXIiLCJhdWQiOiJBdWRpZW5jZSJ9.VG7qHYzzojd2HwVteMrm4gDOFN8KGUsP2F24DtTgX7E"

There are many web service with long token...

Hello 

I have a problem with the headers keys: i need to use "authorization" key with a bearer token, but the field value it's short!

So my bearer token was truncate and i have an authorization error....

Hello, i have the same problem.... how can i escalate this problem?

Hello 

I have a "failed to import theme" error. I've checked url, permission and so on .. but the problem still remain. Another idea?