Leon van Klink

Looks good, I will look into this with a more tech-savvy colleague after the weekend and let you know if anything comes up. Many thanks Vladan!

Thanks Frankie!

Thanks Vladan! I will look into this, but how would this work when supporting multiple languages? Hence my initial question about Dynamic Content.

No problem, thanks Jessie!

Anyone? ;)

Hi there!

Is it possible to adjust the "Your request was successfully submitted"-text? Maybe even using Dynamic Content?

+1

We use hundreds of different Macro's and for a lot of them a standard CC would be a blessing. This would save us time, effort and most importantly saves us the risk of agents forgetting to fill in the CC or filling in the wrong email address.

I understand this might be much more difficult in the back end than most of us (including myself) think it is, but surely the technical teams at Zendesk must be able to figure something out over a period of 7 years?