最近の検索
最近の検索はありません

Matthias Miltenberger
参加日2021年4月16日
·
前回のアクティビティ2024年8月14日
Optimization Support Manager at Gurobi
フォロー中
0
フォロワー
0
合計アクティビティ
153
投票
86
受信登録
31
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Matthias Miltenberger
Matthias Miltenbergerさんがコメントを作成しました:
There is a very easy workaround to get things looking the way you want: Use custom CSS in your browser, e.g., with this extension https://chromewebstore.google.com/detail/user-javascript-and-css/nbhcbdghjpllgmfilhnhkllmkecfmpld and this little snippet of code:
.fLpoWu, .hOccVT {
background-color: unset;
}
Those two super cryptic classes define the style of those text bubbles for agents and customers, respectively. We are just ignoring Zendesk's forced background color choice here.
To enlarge the conversation boxes (including the yellow/orange box of internal notes) to the full width, you can add this adjustment:
.frkDGa, .fLpoWu, .hOccVT {
width: auto;
}
And while you're at it, you might just as well get rid of that annoying “Jump to last message” button with this snippet:
.havpWU {
display: none;
}
コメントを表示 · 編集日時:2024年8月05日 · Matthias Miltenberger
0
フォロワー
2
投票
0
コメント
Matthias Miltenbergerさんがコメントを作成しました:
The font sizes are out of control. The fonts themselves are also inconsistent and not an improvement over the old design. The weird brown tint overlayed over everything looks very off (like having a night-time color mode enabled but 24 hours).
There is SO MUCH whitespace. I can barely see two comments at the same time.
In general, it's not pretty at all.
コメントを表示 · 投稿日時:2024年4月12日 · Matthias Miltenberger
0
フォロワー
3
投票
0
コメント
Matthias Miltenbergerさんがコメントを作成しました:
Sorry, Jimmy Rufo, you might want to reach out to Zendesk Support for help with that. It works just fine on our side. And yes, the user ID is the one that is also shown in the URL when looking at the user's tickets.
コメントを表示 · 投稿日時:2024年2月27日 · Matthias Miltenberger
0
フォロワー
0
投票
0
コメント
Matthias Miltenbergerさんがコメントを作成しました:
We just stumbled upon this issue ourselves and figured it might be a good idea to have the original assignee be a follower on the new ticket so they get a notification immediately. What's really funny is that all followers are carried over from the original ticket, but the assignee or assignee group is wiped.
We have already implemented several triggers to "clean up" follow-up tickets, but there is no way to access the original assignee or their group.
コメントを表示 · 投稿日時:2023年7月03日 · Matthias Miltenberger
0
フォロワー
0
投票
0
コメント
Matthias Miltenbergerさんがコメントを作成しました:
The UX of adding new external users (no prior Zendesk account) via the CC list is quite cumbersome.
Scenario: Mid-ticket, a customer adds another person as CC to their reply (via e-mail). There is no warning or note about this in the Agent workspace - an agent has to "see" that someone new was added to the conversation; otherwise they won't receive the following reply in the ticket from that agent.
Now, even if the agent notices the new CC, they have to manually copy their e-mail address to the CC list, click on "Add User" and then have to fill in their e-mail address and name again.
At the very least, I'd expect Zendesk to remember the address of the new user that has just been copied to the CC list and carry that over to the "Add User" dialog.
At best, Zendesk should show a notification that new addresses have been added to the conversation by a customer and provide an easy way to add those users to Zendesk and to the conversation in the ticket without having to copy-paste the e-mail address several times.
コメントを表示 · 投稿日時:2023年6月26日 · Matthias Miltenberger
0
フォロワー
0
投票
0
コメント