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François Bellavance

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    François Bellavanceさんがコメントを作成しました:

    1. Support
    2. ...
    3. API and SDK
    4. Using the API to set the primary email for a user

    Sorry to necro post a little but I'm trying to change all my users first address like you mentioned. Does it work using JSON? The example mention using CURL but I don't have Linux server to do so. ...

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    François Bellavanceさんがコメントを作成しました:

    1. People
    2. ...
    3. Team members and groups
    4. Bulk importing users

    Okay I see. Our government forced us to change all emails addresses in our place and many other. The @ and following changed and there is no method to change it easily. We pay tons of money to Zend...

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    François Bellavanceさんがコメントを作成しました:

    1. People
    2. ...
    3. Team members and groups
    4. Bulk importing users

    We were able to add a secondary email for everyone. Now my question is... Is there a method with that CSV to first remove all emails from our users and then import a new primary address? We did add...

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    François Bellavanceさんがコメントを作成しました:

    1. Email
    2. ...
    3. Managing your email
    4. Verifying an end user's email address

    On a side note, we made many tickets concerning this at Zendesk and nobody gave us a right answer on how to change a @something to @somethingelse by API. It's always "check this article, check this...

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    François Bellavanceさんがコメントを作成しました:

    1. Email
    2. ...
    3. Managing your email
    4. Verifying an end user's email address

    Additionally, you can search for unverified primary email addresses by searching on the Customers page using the is_verified term. For example: is_verified:false Sunita returns all users named Su...

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    François Bellavanceさんがコメントを作成しました:

    1. People
    2. ...
    3. Team members and groups
    4. Bulk importing users

    Is there a way to export all the users and modify the file for reimport? We are changing our domain name this weekend, I don't want to change all emails manually.

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    François Bellavanceさんがコメントを作成しました:

    1. People
    2. ...
    3. Team members and groups
    4. Bulk importing users

    Oh and each have now a new email adress. currently it's @csdps.qc.ca their primary. How can I make the new @cssps.gouv.qc.ca as the primary? Even if it's first in the list, it only adds it as secon...

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    François Bellavanceさんがコメントを作成しました:

    1. People
    2. ...
    3. Team members and groups
    4. Bulk importing users

    Hi, I am updating users with new emails because we changed domain name and it's working lik a charm. What about usernames with letters like é, à, ça inside? I have a user named Gaétan in our tests....

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    François Bellavanceさんがコメントを作成しました:

    1. コミュニティ
    2. Feedback - Ticketing System (Support)
    3. Restricting tickets visibility to Brand

    Any update on this? It was talked in 2018 and we are in 2022.

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    François Bellavanceさんがコメントを作成しました:

    1. Support
    2. ...
    3. Ticket management
    4. Multibrand: Restricting agents to specific brands

    Are there any ETA on this? It's really, really restricted since we have brands where some tickets must stay privates.