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James Russell

参加日2021年4月16日

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前回のアクティビティ2024年8月19日

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さんの最近のアクティビティ James Russell

James Russellさんがコメントを作成しました:

コメントSetting up your email channel

Just reading thought the guide and to me it appears this would not work with Exchange Online as the connector needs to Authenticate with a username and password which exchange online does not support.  I appreciate this is still working progress but was wondering how Zendesk are intending for Exchange Online customers to be able to use this functionality.

コメントを表示 · 投稿日時:2024年8月19日 · James Russell

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James Russellさんがコメントを作成しました:

コメントSubscriptions and licenses

Not allowing an Admin who is unlicensed boggles my mind.  As an IT admin I do not use ticketing, reports, chat or any of the features as I do not need too other teams do, however I am expected to support our teams who are not necessarily experts in looking after, SMTP, SSO, Telephony etc.  I cannot have a licence as 100gbp+ for me to be able to support is not economic so a task that should only take one person some time to do ends up being a teams call and two of us working on it so changes can be made. Get asked can Zendesk to x or y I cannot answer as I cannot look and check so things always take longer to implement.

コメントを表示 · 投稿日時:2023年3月31日 · James Russell

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James Russellさんがコメントを作成しました:

コメントTicket management

Is there a way to have a Kanban board view in Zendesk without having to add an external party?  As IT Ops, Net Ops etc are becoming big I would be really surprised if this is not a common ask.

コメントを表示 · 投稿日時:2021年12月21日 · James Russell

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James Russellさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

I agree that the Admin should not require an agent license too.  I work as part of the Infrastructure team, I do not use zendesk day to day, I do not run reports, I do not look at tickets I simply need access to the Admin Interface. Currently I have to wait for one of the admins to be available to then run a remote support session with them to be able to resolve issues or configuration changes.  It slows things down for us.  We are only a small business and cannot justify having the extra cost to licence admins.  We would ideally also use the Super Admin account as a Break Glass account as we are using SSO and that this account is not used in daily use but again we cannot do this.

コメントを表示 · 投稿日時:2020年8月13日 · James Russell

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James Russellさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

@... we had the same issue and followed these steps in Exchange online to solve it.  https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/create-safe-sender-lists-in-office-365?view=o365-worldwide#recommended-use-mail-flow-rules.  This is dependent on you having a DMARC policy published for your domain as this is used to ensure the email is valid.

コメントを表示 · 投稿日時:2020年7月17日 · James Russell

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