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Alan Mark
参加日2021年4月16日
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前回のアクティビティ2024年3月12日
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さんの最近のアクティビティ Alan Mark
Alan Markさんがコメントを作成しました:
The change was forced on us today as well, and I lost a multi paragraph customer update as a result of the change in the middle of the work day.
There are so many gaps in the new workspace compared to the old one, it's astonishing that this is being forced now. Markup doesn't work properly, you can't seamlessly change a comment from public to internal or vice versa while composing without copy/pasting. The flow that everyone has been used to for the entire existence of Zendesk, top down, is now reversed bottom up.
コメントを表示 · 投稿日時:2024年3月12日 · Alan Mark
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Alan Markさんがコメントを作成しました:
Is there a way we can disable this feature? It seems to be flagging everything falsely.
コメントを表示 · 投稿日時:2023年9月22日 · Alan Mark
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Alan Markさんがコメントを作成しました:
Hi Dane,
No, I'm specifically looking for a Node type that I can add to the flow builder that does not require the user to enter anything at all, and instead does contextual and tag awareness like the classic widget.
We spent engineering effort to make the context awareness work very well. So I consider this a huge gap in the messaging widget, such that I can never replace the classic widget with the messaging widget until this functionality is added.
コメントを表示 · 投稿日時:2022年5月29日 · Alan Mark
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Alan Markさんがコメントを作成しました:
With Messaging, I can't figure out how to replicate the contextual suggestions that we get automatically with Live Chat. It doesn't seem like the 'Show Help Center articles' node on the flow builder does anything other than suggest a specific admin selected list of articles.
Have I missed something or is it not supported yet? If it's not supported, is the feature on the roadmap?
It's a pretty big deal to be able to deflect with targeted articles based on what the user is doing in our product as the first thing that happens when the widget is opened.
コメントを表示 · 投稿日時:2022年5月11日 · Alan Mark
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