David Andrews

You can download our free trial here:

https://www.zendesk.com/apps/support/read-receipts-for-zendesk/

We have lot of happy customers. We'd love to make you one of them! :)

David

Uou may want to try Read Receipts for Zendesk as a workaround as it will track email opens and you can take action based on unopened emails. It takes less than 30 seconds to install and activate. You can also can generate metrics about email performance by agent, group, tags, macros or triggers along with a few other features.

https://www.zendesk.com/apps/support/read-receipts-for-zendesk/ 

Brian,

Avi created that feature. It is a $5 one-time fee. You can get the app here https://www.zendesk.com/apps/support/carbon-copier/

If you would also like to generate read receipts when your customers open their email, you can get this app: https://www.zendesk.com/apps/support/my-read-receipts/

 

 

We already created this functionality with My Read Receipts for Zendesk. We currently service over 1,000 companies, 125k,000 agents, and over 5mm pixels per day (last time I checked) with single digit response times WITHOUT FAIL. Why take a chance on unproven technology? Please use the promo code NEWYEARFREE for 2 months of free service. You can go here to install Read Receipts:l https://www.zendesk.com/apps/support/read-receipts-for-zendesk/