CJ Johnson

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

I have been trying for over a month to ask Zendesk Support to change ownership on dashboards. I have been unable in this time, to get a direct answer if they can even do this for an account. Clonin...

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• CJ Johnson
• 作成日時 2023年03月13日 11:41
• 2件の投票

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Does this mean you will not be able to see the "Custom Role" in this export, that is visible on the Team Members page as a column? 

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• CJ Johnson
• 作成日時 2023年03月13日 11:30
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Still not possible, and there still exists no way to get a list even of Dashboards you own. I was told to hand-copy them all out by Support after waiting 2 weeks for an answer. Management of Dashbo...

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• CJ Johnson
• 作成日時 2023年02月27日 10:18
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Nobody has responded to me since Brett created the ticket. I still have no customer lists, and conflicting information from Zendesk about the status of Customer Lists. Not great. 

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• CJ Johnson
• 作成日時 2023年02月21日 07:58
• -1件の投票

1. Zendesk updates
2. Announcements
3. Insights from the PM Roundtable on Explore Live Data

"Agent Status Historical dashboard" - Does this mean this will not be provided as a dataset that can be used for reporting on existing, non-beta Dashboards? 

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• CJ Johnson
• 作成日時 2023年02月16日 17:00
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. About the timestamp on ticket comments

I'm trying to build an app to literally just put the UTC timestamp of ticket creation in the sidebar but I'm getting stumped because it's getting converted to the user's time. Can Zendesk offer any...

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• CJ Johnson
• 編集済み 2023年02月14日 15:22
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

This has now passed 3 years in "planned" with the last update mentioning it being fixed in the second half of 2020: https://support.zendesk.com/hc/en-us/community/posts/4409217081370/comments/44092...

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• CJ Johnson
• 作成日時 2023年02月14日 10:00
• 1件の投票

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi Brett, Yes, they have been completely removed from the interface. The button is gone. I would upload a picture of the missing button, but your system refuses to allow any uploads, even those in ...

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• CJ Johnson
• 作成日時 2023年02月14日 08:32
• 0 件の投票

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Can you provide us any tools or suggestions to find all triggers and automations that may be impacted by this? This is going to require a lot of manual review, otherwise. 

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• CJ Johnson
• 作成日時 2023年02月10日 12:18
• 9件の投票

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Can someone please point me to where this removal was announced? I'm pretty frustrated to find my lists all just...gone with no notification. 

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• CJ Johnson
• 作成日時 2023年02月08日 14:47
• 0 件の投票