Dylan Saunders
-
合計アクティビティ34
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票19
-
サブスクリプション11
アクティビティの概要
Dylan Saundersさんの最近のアクティビティ-
Dylan Saundersさんがコメントを作成しました:
Neil Weldon Are there big technical limitations to overcome with implementing this functionality? As noted by several people here, the inability of Zendesk Talk to reroute a missed call to an agent...
-
Dylan Saundersさんがコメントを作成しました:
The fact that ZD Talk does this can be very frustrating. There have been times where we have low staffing when one of our agents misses a call, and the only other tech we have on phones is busy wit...
-
Dylan Saundersさんがコメントを作成しました:
We used to use inContact before switching to ZD Talk, and it has this functionality — it's incredibly beneficial.
-
Dylan Saundersさんが投稿を作成しました:
Allow visibility into the phone queue
Currently, when looking at the Talk dashboard, you can only see how many calls are in queue, the average wait time, and the longest wait time. This is a massive blindspot in a support organization,...