Jaïs Pingouroux
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Jaïs Pingourouxさんの最近のアクティビティ-
Jaïs Pingourouxさんが投稿を作成しました:
Issue with the Assignee field
Hello, I'm witnessing a display inconvenience with the Assignee field of a ticket. The way this field is shown is inconsistent depending on the length of the group name. Sometimes the name of the g...
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Jaïs Pingourouxさんがコメントを作成しました:
Gentle up on that topic, one year later, still no sign of such a simple metrics. Explore metrics on guide are simply useless...
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Jaïs Pingourouxさんがコメントを作成しました:
Hi Tom Dupuche Thanks for your answer. However, I don't see how the new Team members page solves the issues I've raised. From what I can see, this page does not allow to manage both the roles AND t...
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Jaïs Pingourouxさんがコメントを作成しました:
Hello, I'm sorry to say that the interaction between Zendesk Support and the new Admin Center is beyond catastrophic... Here is a typical unfriendly journey I had to take... 1) I'm on Zendesk Suppo...
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Jaïs Pingourouxさんがコメントを作成しました:
Hello, Can someone help me understand how you can have a 100% SLA achievement and 2 SLA breached tickets at the same time, as in the example above? I get this kind of stats quite a lot and fail to ...
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Jaïs Pingourouxさんがコメントを作成しました:
Hi Adam, Yes it's possible to use organization tags instead of name. The following command displays the whole HelpCenter object in the console: // Display HelpCenter variableconsole.log(HelpCenter)...
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Jaïs Pingourouxさんがコメントを作成しました:
Hi John, May it be that you moved to templating API v2 on which jquery is no longer available? I'm still using API v1 and it all works fine.
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Jaïs Pingourouxさんがコメントを作成しました:
It's actually possible through the combined use of Google Script, the ZD API and Datastudio. I've written a script to recover tickets from the ZD API, and put them on a Google Spreadsheet. You can ...
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Jaïs Pingourouxさんが投稿を作成しました:
Report on guide users segments
Hello, I'd be extremely interested in being able to report on user segments, as we are using these to determine if end-users are customers, partners or internal users. Thanks!
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Jaïs Pingourouxさんがコメントを作成しました:
@... SSO is not really a problem, as your organization's tags are still defined in Zendesk (admin>people>organizations). Alternatively you could use your organization's name instead of a tag if it'...