Arianna Questioni

Hi, is this one going be to be picked up soon for Explore roadmap? Our Head of CS needs to share the main Operations dashboard with the CS leaders (who in turn need to be able to create queries and dashboards themselves, so I can't adjust permissions), however the main dashboard keeps changing, and we're in the dark as to who is changing what. 

We either need better granularity on permissions, on clear audit logs for Explore. 

Hey! Following up on what Aimee was saying, I believe way they said would be extremely beneficial for us as well.

If we could: 

• Bulk-delete attachments as we bulk-update tickets 
• Be able to include the Ticket Redaction App in an Automation or Trigger 

In my case we would eliminate the need for manual work, as some of our agents have to manually delete some specific attachments that we receive (as we are not allowed to store them in our Instance). At the moment this is done manually, however either option would eliminate all the manual work we're currently doing. 

It would also mean that we would have way less agents that have access to delete all the tickets (since the App's permissions aren't granular enough to give access to only delete attachments instead of entire tickets, as Joe said in the first comment), which would definitely be a plus. 

Are there any plans relating to improving this app to add more functionality, by any chance?