MAC

Great input Wesley Readdick! 

We have groups enabled, yes, and we have views set up for certain groups. But there is no granular option to select which views have guided mode enabled. 

Guided mode is a great feature! One enhancement I would suggest is that admins should be able to choose which views should display in guided mode. We have multiple views for our agents that help them manage their tickets. I'm sure there are many other zendesk users who create views for specific conditions but don't require a guided mode. The flexibility to choose which views display in guided mode would be great!

Would it be possible to add a feature or setting within each view so that we can choose which views the guided mode feature will appear on? 

Is it in the pipeline that Shopify email ID and Phone number ID will be synced in Zendesk? As of now a phone number and email are identified as separate users in zendesk but trigger the same Shopify orders. Would be a HUGE improvement if user ID's would automatically "merge." Thanks!