Sarah Darmawan
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合計アクティビティ148
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アクティビティの概要
Sarah Darmawanさんの最近のアクティビティ-
Sarah Darmawanさんがコメントを作成しました:
Hi Aimee, You can find more information on when Chat times out here: https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out- To avoid disconnections altogether, you can ...
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Sarah Darmawanさんがコメントを作成しました:
Hi Christian, To clarify, is your expectation to view questions that the bot had deflected? With a subscription to Explore and the Answer Bot dataset, you can build a custom report and use the attr...
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Sarah Darmawanさんがコメントを作成しました:
Hello Sonalin, On the Chat Enterprise plan, you can set Operating Hours which will automatically notify Chat agents to set their status as Online as soon as they log in within the hours for which C...
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Sarah Darmawanさんがコメントを作成しました:
Hello Cherie, Looking at your correspondence with our Advocacy team, they have confirmed that the upgrade has failed for your account and we will need to reschedule it for you. For now, you can con...
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Sarah Darmawanさんがコメントを作成しました:
Hello, We understand it is deeply frustrating that your agents can be wrongfully penalized for something out of their control. Missed Chats was intended to inform users about the agent's performanc...
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Sarah Darmawanさんがコメントを作成しました:
Hi Jessamine, The desired behaviour described is supported in Messaging. Learn more about the move. Looking into your account configurations, it looks like your account is eligible for the move. H...
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Sarah Darmawanさんがコメントを作成しました:
Hi Jeremy, Agent wait time is an available metric on the Messaging dataset on Explore. You can find the full list of metrics supported here for historical reporting. As for live reporting, it is on...
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Sarah Darmawanさんがコメントを作成しました:
Hi Vinicius, We're don't have plans to expand the categories of placeholder for Chat shortcuts in the near future; however, on Messaging tickets, we do support a wide range of placeholders that can...
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Sarah Darmawanさんがコメントを作成しました:
Hi Bala chandar The behaviour you're requesting is natively supported in Messaging whereby the Answerbot will request for customer details before the conversation starts, and the contact details re...
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Sarah Darmawanさんがコメントを作成しました:
Hi Aleks, What you're describing is the expected functionality. There is no functionality available to clear or set tags today, and we do not have any plans to add this as the Chat SDK is in mainte...