Sarah Darmawan

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Have department field assign on reconnect

Hi Jon,  Thanks for taking the time to post in our Community Forum. You will need to use the on:connected callback so the JS APIs implemented can re-apply Chat tags properly.  Hope this helps! - Sa...

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• Sarah Darmawan
• 作成日時 2023年02月07日 02:08
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Better displaying of self-serve content

Hi David, Thanks for providing feedback on this. Unfortunately, there are no plans to support rich text formatting on Chat. However, as we build richer conversational experiences on Messaging, we c...

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• Sarah Darmawan
• 作成日時 2023年02月07日 01:27
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Chat widget alignment on different pages

Hi Daniel, Thank you for providing feedback on this. Unfortunately, there are no plans to support this on the Zendesk Chat Widget. The best way I can think of is to transition to the Web Widget Cla...

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• Sarah Darmawan
• 作成日時 2023年02月07日 01:21
• 1件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Using a custom form to add fields to the web widget

Hi Sean,  Directing you to this article where our Developer Advocacy team has answered your query: https://support.zendesk.com/hc/en-us/articles/4408834218522-Using-custom-ticket-fields-and-ticket-...

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• Sarah Darmawan
• 作成日時 2023年02月07日 01:15
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Implementing Article Recommendation for Multiple Chat Widgets from a Single Help Center

Hi Ahmad,  If you have a Support subscription as well, you should be able to use the Web Widget (Classic) & its SDKs to achieve a differentiated Help Center experience. You can then set up restrict...

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• Sarah Darmawan
• 作成日時 2023年02月07日 01:07
• 1件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Web Widget Chat Improvement

Hi June, We understand the need to accurately report on agent performance. Unfortunately, we do not have any plans to support custom conditions for Missed Chats. However, moving from Chat to Messag...

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• Sarah Darmawan
• 作成日時 2023年02月07日 00:49
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Incorrect Czech translation of CSAT in messaging

Hi Jiří,  Thanks for the feedback. While CSAT text is not currently customizable for language formality, or specific copy, we will forward this to our Localization team for review.  Best, Sarah D.

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• Sarah Darmawan
• 作成日時 2023年02月07日 00:40
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. "Go online" pop up window

Hey Jamie, Unfortunately, there are no immediate plans to change where the status dropdown will be in the Agent Workspace next year. Technically, the dropdown shouldn't be showing when it's simply ...

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• Sarah Darmawan
• 作成日時 2022年11月02日 06:14
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Notifications

Hi Aiden, Thank you for sharing your feedback. Unfortunately there are no plans on the roadmap to address this next year. If you're on the Agent Workspace, you may consider using automations to ver...

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• Sarah Darmawan
• 作成日時 2022年11月02日 06:02
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Livechat help centre article links are too long and unprofessional

Hi Craig, Thanks for your feedback. Unfortunately, Chat doesn't support rich text formatting. However, we have plans to start providing rich content configuration types in Q4. There is another disc...

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• Sarah Darmawan
• 作成日時 2022年09月14日 01:22
• 0 件の投票