
Sarah Darmawan
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Sarah Darmawanさんの最近のアクティビティ-
Sarah Darmawanさんがコメントを作成しました:
Hi Jon, Thanks for taking the time to post in our Community Forum. You will need to use the on:connected callback so the JS APIs implemented can re-apply Chat tags properly. Hope this helps! - Sa...
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Sarah Darmawanさんがコメントを作成しました:
Hi David, Thanks for providing feedback on this. Unfortunately, there are no plans to support rich text formatting on Chat. However, as we build richer conversational experiences on Messaging, we c...
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Sarah Darmawanさんがコメントを作成しました:
Hi Daniel, Thank you for providing feedback on this. Unfortunately, there are no plans to support this on the Zendesk Chat Widget. The best way I can think of is to transition to the Web Widget Cla...
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Sarah Darmawanさんがコメントを作成しました:
Hi Sean, Directing you to this article where our Developer Advocacy team has answered your query: https://support.zendesk.com/hc/en-us/articles/4408834218522-Using-custom-ticket-fields-and-ticket-...
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Sarah Darmawanさんがコメントを作成しました:
Hi Ahmad, If you have a Support subscription as well, you should be able to use the Web Widget (Classic) & its SDKs to achieve a differentiated Help Center experience. You can then set up restrict...
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Sarah Darmawanさんがコメントを作成しました:
Hi June, We understand the need to accurately report on agent performance. Unfortunately, we do not have any plans to support custom conditions for Missed Chats. However, moving from Chat to Messag...
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Sarah Darmawanさんがコメントを作成しました:
Hi Jiří, Thanks for the feedback. While CSAT text is not currently customizable for language formality, or specific copy, we will forward this to our Localization team for review. Best, Sarah D.
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Sarah Darmawanさんがコメントを作成しました:
Hey Jamie, Unfortunately, there are no immediate plans to change where the status dropdown will be in the Agent Workspace next year. Technically, the dropdown shouldn't be showing when it's simply ...
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Sarah Darmawanさんがコメントを作成しました:
Hi Aiden, Thank you for sharing your feedback. Unfortunately there are no plans on the roadmap to address this next year. If you're on the Agent Workspace, you may consider using automations to ver...
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Sarah Darmawanさんがコメントを作成しました:
正式なコメント Hi Craig, Thanks for your feedback. Unfortunately, Chat doesn't support rich text formatting. However, we have plans to start providing rich content configuration types in Q4. There is another disc...