Sarah Darmawan
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Sarah Darmawanによる最近のアクティビティ-
Hi Denis, Thanks for taking the time to share your feedback. There are no current plans in the near term to provide drill-down lists as data widgets on Explore; however, teams are exploring how we ...
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Hi Aimee, You can find more information on when Chat times out here: https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out- To avoid disconnections altogether, you can ...
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Hi Christian, To clarify, is your expectation to view questions that the bot had deflected? With a subscription to Explore and the Answer Bot dataset, you can build a custom report and use the attr...
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Hello Sonalin, On the Chat Enterprise plan, you can set Operating Hours which will automatically notify Chat agents to set their status as Online as soon as they log in within the hours for which C...
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Hello Cherie, Looking at your correspondence with our Advocacy team, they have confirmed that the upgrade has failed for your account and we will need to reschedule it for you. For now, you can con...
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Hello, We understand it is deeply frustrating that your agents can be wrongfully penalized for something out of their control. Missed Chats was intended to inform users about the agent's performanc...
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Hi Jessamine, The desired behaviour described is supported in Messaging. Learn more about the move. Looking into your account configurations, it looks like your account is eligible for the move. H...
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Hi Jeremy, Agent wait time is an available metric on the Messaging dataset on Explore. You can find the full list of metrics supported here for historical reporting. As for live reporting, it is on...
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Hi Vinicius, We're don't have plans to expand the categories of placeholder for Chat shortcuts in the near future; however, on Messaging tickets, we do support a wide range of placeholders that can...
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Hi Bala chandar The behaviour you're requesting is natively supported in Messaging whereby the Answerbot will request for customer details before the conversation starts, and the contact details re...