Kaja

Hi Shannon,
It is not really possible to disable hierarchy from the technical standpoint as it may cause some system conflicts, however if you think this feature would be useful please post the feature request here: https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell Our PMs directly read and engage in this forum and take these requests into consideration in their future feature development.
Normally the permissions should allow you to work out which agent can do which operations but if you are having issues with that please submit a ticket specifying a Sell permission issue and rest assured we will assist.

Hi Taylor,
 
The activity reports will only show email activity for emails  that were sent after you have integrated your email with Sell. If that is the case and you still cannot see them please contact Zendesk Support and indicate you have issues with Zendesk Sell reports.

Hi Cristy,
 
You can copy the email address from the email editor in both Android and iOS. Just follow to a contact and click on email icon and the address can be copied from there.
 
 

Hi Meri, unfortunately that is not possible with sell. The only workaround here would be to display newly added contacts/leads in a smartlist and then send a bulk email with the email address in question in CC. I am very sorry that do not have a more satisfying reply for you.

Warm Regards

Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center

Hi Emily, thanks for the question. Sadly, for now, this is not on our roadmap. However, if you think that could be useful for you or other users please leave feedback directly to our Product Team on this forum https://support.zendesk.com/hc/en-us/community/topics/360003042793--Feedback-on-Sell. They read it directly and take feature requests.

Warm Regards

Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center

Hi Mike,
Thanks for a great question! We are preparing an article on this. Meanwhile, I will send you an email with some instructions.

Warm Regards

Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center

Hi Jay, thanks for a great question!

Statuses and their states are automatically changed as the status of the contact's associated deal changes. As you mention you can adjust them manually, unfortunately, at this time this the only possibility within Zendesk Sell. Potentially you could browse zapier integrations for Sell and modify an existing one or create a new one.
https://zapier.com/apps/zendesk-sell/integrations

Please check out this useful information on prospects and their behavior.
https://support.zendesk.com/hc/en-us/articles/360041032394-Prospect-Customer-Statuses-in-Zendesk-Sell

Warm Regards

Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center

Hi David,

For the issues that you mention it would best to log a support ticket for Zendesk Sell support team.
Here is an article explaining in detail how you can submit a ticket https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support
There is a section there showing how to submit a ticket "Option 2: Submitting a ticket from the Help Center".

For urgent support, you can also contact us via chat:
https://support.zendesk.com/hc/en-us/articles/360052762754-How-do-I-live-chat-with-Zendesk-

Moving on with your case I have created a ticket for you and we can troubleshoot the issues there.

Warm Regards

Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center