Alina Wright
Product Manager for Roles and Permissions
-
合計アクティビティ164
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー6ユーザー
-
投票1
-
サブスクリプション64
コメント
Alina Wrightによる最近のアクティビティ-
Quick update for you all. Brand Based Ticket Access is underway with a hopeful EAP in the early half of 2024. The first release will focus only on ticket partitioning by brand with follow on releas...
-
Hi all, this should be available on most accounts. We're working through one issue that has affected Chat and hope to have a fix in place by tomorrow with full roll out by end of week!
-
Hi all, thank you for your feedback. If you'd like to me removed from this rollout, please email me directly with your domain name. We are working on enhancements to enable you all to turn this fea...
-
正式なコメント This has been released. Announcement can be found here.
-
Hi all, we had to pause roll out on Friday with plans to resume shortly. I'll update ASAP.
-
Holly McGinnis - yes, please submit a ticket so we can properly triage and help.
-
Hey Jacob the Moderator! An agent with 'Manage team members' permission will be able to edit the fields on a team members user profile in Support. In order to allow an agent the ability to update...
-
Hi David, thanks for your feedback. This is still a gap in our permissions but something we're hoping to tackle within the next year. Still in planning and writing out the product requirements but ...
-
Sara Ledger I spoke with your account manager to try to explain the technical complexity of why we weren't able to extend this functionality to lower tiered levels. Currently, custom roles are onl...
-
正式なコメント Hi all, we've released a feature where a light agents comments are converted to public comments when they are an agent requester and submitting a ticket a private group in which they are not a memb...