Paul H

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Ifra Saqlain That's worked, thank you for all your time and patience on this.  Hopefully now for anyone coming along that wants to use the forms on the home page and also in the nesty panel this co...

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• Paul H
• 作成日時 2023年02月24日 14:39
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain No that didn't work for me, its not hiding homepage form or nesty form now. I'm conscious I've used a lot of your time now so thank you. 

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• Paul H
• 作成日時 2023年02月24日 14:04
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain and Pulkit Pandey I have used both your code and it appears I'm getting closer to getting this working, so thank you both.  I had to create two sections of code, one above the other...

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• Paul H
• 作成日時 2023年02月24日 12:53
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Pulkit Pandey Thanks for the code, it works on the nesty panel thanks you but not on the forms i have located on my requests page.  The forms are just url in anchors that bring the user to the f...

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• Paul H
• 編集済み 2023年02月23日 21:55
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain, Thanks for all your help, as I'm using SSO I'm not able to get you access to our Zendesk portal, but thank you for the offer.  I don't see any from ID anchor tag in my console on h...

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• Paul H
• 作成日時 2023年02月23日 21:42
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain I was never able to find the anchor tags, still stuck on the piece of hiding the forms from the homepage. Have you any other ideas of how I could achieve this? Kindest, Paul

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• Paul H
• 作成日時 2023年02月22日 01:23
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain I have got through the console and code and don't seem to have any anchor tags, I'm assuming these are hidden, I'm not sure how to find these but I will keep trying. 

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• Paul H
• 作成日時 2023年02月13日 23:18
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain I had tried that already, I tried a couple of combinations but none worked. Even though in the console this is a organization tag that line of code still does not hide it.  I was br...

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• Paul H
• 作成日時 2023年02月13日 17:14
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain Unfortunately that didn't work for me but I think the reason is because no tags are being applied to my users, well at least under the console they are not. if (HelpCenter.user.role...

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• Paul H
• 編集済み 2023年02月13日 15:24
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain, I'm wondering if you ever found a solution for my last query? I want to hide these forms from both anonymous users and a certain tagged group in Zendesk but not sure if its possibl...

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• Paul H
• 作成日時 2023年02月10日 01:10
• 0 件の投票