最近の検索
最近の検索はありません

Amit Chinchane
参加日2021年5月13日
·
前回のアクティビティ2025年2月27日
フォロー中
0
フォロワー
0
合計アクティビティ
44
投票
4
受信登録
21
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Amit Chinchane
Amit Chinchaneさんがコメントを作成しました:
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
コメントを表示 · 投稿日時:2025年2月27日 · Amit Chinchane
0
フォロワー
0
投票
0
コメント
Amit Chinchaneさんがコメントを作成しました:
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
コメントを表示 · 投稿日時:2025年2月27日 · Amit Chinchane
0
フォロワー
0
投票
0
コメント
Amit Chinchaneさんが投稿を作成しました:
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
投稿日時:2025年2月26日 · Amit Chinchane
1
フォロワー
1
投票
2
コメント
Amit Chinchaneさんがコメントを作成しました:
how can we detect via API that zendesk has done a swap of the “non support mailID from To field to CC field” the audit log also does not show the original email TO & CC, how can the original Email properties be pulled out via API/custom app?
コメントを表示 · 投稿日時:2025年2月26日 · Amit Chinchane
0
フォロワー
0
投票
0
コメント
Amit Chinchaneさんが投稿を作成しました:
Hi All,
Is it possible to hide the a specfic value from the dropdown list on the form (help center) using javascript.
Currently I tried and even though the value is not showing up element (developer console), but I can still see the value on front end form.
this is my current code:
if(HelpCenter.user.role == 'anonymous' || HelpCenter.user.role =='end-user' || HelpCenter.user.role =='manager')
{
$('#request_issue_type_select option[value="13504813503517"]').remove();
}
投稿日時:2023年11月14日 · Amit Chinchane
1
フォロワー
3
投票
1
コメント
Amit Chinchaneさんがコメントを作成しました:
Amit Chinchaneさんがコメントを作成しました:
Hi All,
I am trying to create a webhook with bearertoken, but it is not working, The same wehbook with basic authentication is working properly, but if i switch to bearer token, then it gives 401 error
{
"error": "invalid_token",
"error_description": "The access token provided is expired, revoked, malformed or invalid for other reasons."
}
I tried adding the token in all the possible format:
- aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/token:aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
what am i doing wrong
コメントを表示 · 投稿日時:2023年3月21日 · Amit Chinchane
0
フォロワー
0
投票
0
コメント
Amit Chinchaneさんが投稿を作成しました:
Is it possible to search for a webhook by filtering by name?
I tried "https://{subdomain}.zendesk.com/api/v2/webhooks"
but sure how the filter
filter[name_contains] |
can be used here
投稿日時:2023年1月02日 · Amit Chinchane
0
フォロワー
3
投票
1
コメント
Amit Chinchaneさんがコメントを作成しました:
Hi Cheryl Lane:
Thanks alot, I followed ur suggestion and it worked . :)
コメントを表示 · 投稿日時:2022年12月30日 · Amit Chinchane
0
フォロワー
0
投票
0
コメント