Brendan Crowley

This query is great for a singular field. However, if I wanted to apply this attribute for multiple checkbox fields in the same query it won't let me unless I include all the null values. Is there a way where I can accomplish this?

+ 1 for this request. Any update here?

+ 1 for having an owner and assignee field on tickets. 

One agent may need other teams/individuals to work on the ticket they are ultimately responsible for solving. Changing the assignee removes the ticket from their ticket view, and since there's no view condition for adding tickets that you follow (besides going to your profile, which is really inefficient), they lose visibility to the ticket they ultimately own. 

I'm surprised Zendesk hasn't made this a priority. Not only is this feature request 5 yrs old (see Susan's comment) with lots of asks, but this is a basic feature that Freshservice offers. 

Where are we at with this one?

@... Thanks for the response. Do you know of any app or way I can accomplish what I'm looking for here? Anything you could provide would be much appreciated. 

Thanks,

Hello @...,

Following up on Vita's message, is there any update on where this feature stands in Zendesk's roadmap? If I have a ticket that is purely between two agents, the change in status isn't helpful as the status will be the same for both agents.