Haven

I think the BOT itself can be duplicated/cloned but the triggers inside a bot are not.

This feature is quite beneficial for companies like us who have a lot of similar product models but need to be triggered separately.

For example, a trigger for the product info of Product A (ex. 4K resolution camera)  is different from the trigger for the product info of Product B (ex. FHD resolution camera) but the contents and flow are similar.

I was also thinking of something similar to this feature.

It's like giving alternatives to customers to proceed to other flows or triggers.

For example, linking "a trigger/intent" (trigger A) inside another trigger/intent (trigger B) so there is no need to duplicate the contents of a trigger A but continue the flow of trigger B with trigger A.

Daniel님 안녕히세요!

저 얼마전에 Zendesk Messaging 알게 되어서 3rd-party 챗봇 service 업체에서 Zendesk Messaging으로 migrate했습니다.

전 Zendesk Messaging 초보유저인데 배울 게 아직 많아서 아래 정보는 Daniel님이 필요하신 정보인지 모르겠지만 도움이 된다면 좋겠습니다.

Zendek Admin 페이지에서 채널 탭을 찾을 수 있지요? 거기서부터 이렇게 하시면 Chat History 유지한지 말지라는 기능 보실 수 있습니다.

Zendesk Admin > Channels > Messaging and Social > Messaging > Authentication > (Forget History)

도움이 되길 바랍니다.

Any update on this one?

I tried copying a series of steps inside an intent to another intent but it seems impossible.

Even duplicating the same intent in the list of intents seems to be a missing feature. 

Can you make this possible? We can copy/duplicate macros and whatnot. Why not the basic duplication for the intents in Zendesk bot?