最近の検索
最近の検索はありません

Mandy at Paperless Post
参加日2021年5月13日
·
前回のアクティビティ2022年6月30日
フォロー中
0
フォロワー
0
合計アクティビティ
31
投票
23
受信登録
5
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Mandy at Paperless Post
Mandy at Paperless Postさんがコメントを作成しました:
These instructions do not work. When I try this, it simply puts the original caller on hold without including the third party
コメントを表示 · 投稿日時:2022年4月11日 · Mandy at Paperless Post
0
フォロワー
0
投票
0
コメント
Mandy at Paperless Postさんがコメントを作成しました:
Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:
Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.
This in June of 2020:
Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.
And now finally this update:
We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.
コメントを表示 · 投稿日時:2021年5月05日 · Mandy at Paperless Post
0
フォロワー
0
投票
0
コメント
Mandy at Paperless Postさんがコメントを作成しました:
Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:
Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.
This in June of 2020:
Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.
And now finally this update:
We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.
コメントを表示 · 投稿日時:2021年5月05日 · Mandy at Paperless Post
0
フォロワー
3
投票
0
コメント