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Jarl Frode Arntzen
参加日2021年5月13日
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前回のアクティビティ2022年10月04日
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Jarl Frode Arntzenさんがコメントを作成しました:
Is there a way to disable or reduce fuzzy search?
We have the same issue here as well as an related issue.
If our customers search for the word "workflow" we get maybe 10 results while if they search for "workflow group" you would expect them to get fewer results where all must contain both words but instead we get 28 results where the articles contain just one of the words. So the search do not work with an implicit AND operator between the search words but instead use implicit OR.
Effectively, this yields our documentation kinda useless and we're currently looking for alternatives to Zendesk Guide.
Please advice.
コメントを表示 · 投稿日時:2022年10月04日 · Jarl Frode Arntzen
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Jarl Frode Arntzenさんがコメントを作成しました:
Hi, Zendesk.
We now have close to 200 different help articles for various parts of our appilcation. It has recently become more and more difficult to find the correct article and it took us a while to realize that adding more words to the search term does not narrow the search results.
In our system searching for bank yields 6 results while searching for bank account yields 64 (!) results. As we're only half way through documenting our system, this problem will only increase.
Is there a way to switch on the "find multiple words" search variant as default?
Thanks.
コメントを表示 · 投稿日時:2022年3月01日 · Jarl Frode Arntzen
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Jarl Frode Arntzenさんがコメントを作成しました:
Hi, @... .
This will be releasing to everyone as soon as the EAP is finished. For more details, or to apply, see https://support.zendesk.com/hc/en-us/community/topics/360001933274
If I follow the link, I just end up on a page that says:
oops
You're not authorized to access this page
What does it take to view this page?
Thanks.
コメントを表示 · 投稿日時:2021年3月29日 · Jarl Frode Arntzen
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Jarl Frode Arntzenさんがコメントを作成しました:
@...
Thanks for the swift response.
So, the pale yellow "Note" sections in the articles has been implemented through manually adding
I mean, manually adding such html tags is perfectly doable (we already have a custom theme and we have added the relevant CSS), but I'm just wondering if there's a way to make this even more user friendly for my co-workers.
Thanks.
コメントを表示 · 投稿日時:2021年1月21日 · Jarl Frode Arntzen
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Jarl Frode Arntzenさんがコメントを作成しました:
@Nora Mullen
How did you format this article so nicely? Is it just HTML, some WYSIWYG magic or markdown?
コメントを表示 · 投稿日時:2021年1月20日 · Jarl Frode Arntzen
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