Ibrahim Aqqad

Amisha Sharma we are a few days away from March 2024. can you please confirm if these improvements are going to be available in march 

Simon Blouner i 100% agree with you . it would be great if the summary includes the ide conversations and internal notes  

Gorka Cardona-Lauridsen is there a reason why custom fields data for solved tickets over a certain age are blank. i would expect the product column to show Intake and Time as a value 

i would like to add my Vote to having this feature.  it will provide visibility to managers and ticket assignment  

up voting this request 

this all comes down to the ability of updating closed tickets. i am sure this is a prerequisite to be able to then redact information. here is a link to the ability to update closed tickets feature request so people can upvote 

https://support.zendesk.com/hc/en-us/community/posts/360034870553-Feature-Request-Ability-to-edit-closed-tickets

adding my vote to this 

at least make this possible Via API. it should be straight forward to implement this via API