BrianCoppola

+1 - we require custom fields to be visible to the Request List Page and Request page for our customers to respond to tickets properly.

After reading every post out there on this subject, it seems like think most users are ok with adding custom fields to the Request List and Request Page objects so we can edit the theme directly.

Alternatively it might be nice to give admin control for the default Request List Page similar to the Request Page. (i.e. - a "check box" which displays the field). Noted there may be limits to fit within the default page dimensions.

Hi Jessie,

Thanks for the info on the API - I have gone through it.  Here is my goal - I want to export a specific view to a CSV, but with the public comments and the attachment link. I need those elements for my weekly review with the requestor.

The tool above is great because it dumps the view easily to a CSV, but does not have the other fields I need.

I can get the API to export my view to a CSV as well, but not with the custom fields.

Trying to find the best solution and I thought the above was the closest solution.  Any ideas for me?

Brian

This works well for me.  Does anyone know how to or if it is possible to export the following:

1. all public comments, not just the original 

2. links to attachements

 

Thanks,

Brian