Klarette Gerrits

Oh, that's disappointing.

Thanks for the clarification though

Is it possible to base a trigger on the first level of organisation (without having to specify all sublevels?).

Taking your example, i'd like to base a trigger on "Digital SLR Cameras" (all models).
I dont want to specify each model in my trigger.

So we worked on the suggested workaround with macro's (adding in a signature that way) and asked to disable the signatures.
... Only to see that the signatures do pop-up again with the use of macros. (So now we still need to disable the signatures manually)

@..., I know you mentioned it not being a full solution. But this is quite ironic, no?

Zendesk doesn't recognise how the ticket was received if the e-mail was in BCC.

Strange is that the ticket is created correctly, but since the address is used in BCC, the "via" in the ticket isn't correct (it'll be the native adress of Zendesk)

There triggers and other ways to automate some processes in Zendesk are impossible.

I can't believe that BCC isn't supported by Zendesk. Such a basic function of e-mail. 

This would help us too. (be able to use a HTML signature or be able to deactivate the signature for Side Converstations or even better a specific signature for Side Conversations)

Any updates would be much appreciated :)

Or in the agent-profile. Even better !

Any updates on this one? We're expierencing the same problem :)

This should be included in roles... So much cleaner :)

Our team would like this too ! Especially in the macros.
We often create temporary macros for specific problems. It's a pitty that we cant include the field "Linked problem" to the macro :(