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Dan Potts

参加日2021年10月16日

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前回のアクティビティ2022年3月30日

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さんの最近のアクティビティ Dan Potts

Dan Pottsさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

Quite possible, Carsten F.

Thanks! That's very nice of you to offer. My team and I will be able to work through it, no problem ;) 

Thanks again for your message!

コメントを表示 · 投稿日時:2022年3月30日 · Dan Potts

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Dan Pottsさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

Thanks Carsten! Understood. Is it something that you have on the roadmap or any inclination to ever release as part of your product?

コメントを表示 · 投稿日時:2022年3月23日 · Dan Potts

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Dan Pottsさんが投稿を作成しました:

投稿 Feedback - Ticketing system (Support)

I see that when I "Get Help" from within Zendesk Support, a help bar displays where I can search HC topics before submitting a request. I'd like to make use of the same feature. I reached out to an agent of yours and they notified me that this isn't a feature that you offer to your customers.

It would be awesome if I could add this to my application so my customers could benefit fromt this workflow.

Thanks!

投稿日時:2022年3月22日 · Dan Potts

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Dan Pottsさんがコメントを作成しました:

コメントAccounts and billing

Thanks for your acknowledgement and response, Brett.

I've received a response off of the ticket you logged and I'm now waiting for an AE to reach out to me. With any luck, that will happen promptly. In the future I will attempt the Chat channel when I require immediate assistance.

コメントを表示 · 投稿日時:2021年7月01日 · Dan Potts

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Dan Pottsさんがコメントを作成しました:

コメントAccounts and billing

Thanks Brett, that's much appreciated. What is your first response time because including your ticket, I've now submitted three in the last 24 hours with no response.

You have been very responsive, but it seems that the team that handles tickets is not. Furthermore, I have another case that's been open since April which has had astonishingly poor follow up from the Zendesk Support Team. If I didn't follow up regularly myself, I think the team would just ignore it until I go away.

For a company that provides Support technology, I have to admit that the service is the worst I've ever experienced.

コメントを表示 · 投稿日時:2021年7月01日 · Dan Potts

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Dan Pottsさんがコメントを作成しました:

コメントAccounts and billing

Hi Brett,

Thanks for your response. I can navigate there and I'm trying to change my subscription to the Suite Growth plan, detailed here. I am not seeing this as an option. Please see the screenshot of my available options.

 

 

コメントを表示 · 投稿日時:2021年7月01日 · Dan Potts

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Dan Pottsさんがコメントを作成しました:

コメントAccounts and billing

I changed my subscription and it looks like I've been enrolled in the old Suite Plan, not the new one. I don't even see the option to select 'Suite Growth' under subscription settings.

I was told that changing the plan could be done in my subscription settings. Please direct me to how I can change to the latest Suite Growth plan.

コメントを表示 · 投稿日時:2021年6月30日 · Dan Potts

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