Marissa Maldonado

Yes to this being added! The current work around with setting a target and then notifying target has many flaws including still having to manually add them under cc if you want them to be part of the conversation within the ticket. Also gets messy and complicated if you want to notify them when the ticket closes/etc. It ends up sending them many unnecessary emails which they can't even respond to. This is a huge feature that is missing from the Help Desk. Please add this soon!!