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Win Stacy
参加日2021年5月13日
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前回のアクティビティ2025年1月29日
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さんの最近のアクティビティ Win Stacy
Win Stacyさんがコメントを作成しました:
This feature is really needed for chat support in the agent workspace. Is there an ETA on when it will be provided?
Chat agents need to understand where the customers are chatting from at the beginning of the chat. To help provide the correct support related the country the customer is from. Yes, they can ask the customer for their location. But that is an extra question and wasted time. Especially because this detail was previously provided in the Chat app.
Zendesk Support's workaround, is to check the chat history (in the Chat Dashboard) once the chat is completed. This IS NOT a workaround. Once the chat is completed they would have already asked the customer for their location. The agent needs this information at the beginning of the chat not after it has ended.
コメントを表示 · 投稿日時:2023年3月08日 · Win Stacy
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Win Stacyさんがコメントを作成しました:
Have the same use case. Agents are receiving emails to their personal work accounts, and most of these emails have others cc'd on them.
The agents are replying to the email and adding the support address. Which gets the conversation in Zendesk but the ticket requester is not correct.
Want to share the agent forwarding solution, but it doesn't support cc's.
コメントを表示 · 投稿日時:2022年8月09日 · Win Stacy
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Win Stacyさんがコメントを作成しました:
Gonzalo Rivero I know this has been a while, hopefully you figured it out. In case you didn't find this article, here is an article that should help address your question. https://support.zendesk.com/hc/en-us/community/posts/4409507047578-Solving-a-ticket-while-leaving-assigned-to-group
コメントを表示 · 投稿日時:2022年7月08日 · Win Stacy
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Win Stacyさんがコメントを作成しました:
Never mind, I read the article a little closer. I think I know what my mistake is
コメントを表示 · 投稿日時:2021年4月01日 · Win Stacy
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Win Stacyさんがコメントを作成しました:
I am trying to get the time spent on a ticket in a given month. The account as the Time Tracking app. I am using the Support Tickets Data Set, and I copied and pasted the Update handling time (min) formula. But Explore keeps giving me a error (and the formatting in the formula doesn't match the example. What am I doing wrong?
コメントを表示 · 投稿日時:2021年4月01日 · Win Stacy
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