Stefan Tock

Thank you Benjamin ! This is great news.

Any new updates on this one ? 

Our agents used to be able to submit requests by adding "preview_as_role=end_user" to the URL but after upgrading our theme this feature seems to be broken. Having no alternatives available I find this very disappointing. It is making us consider switching to other tools.

In our system, one agent can very well be an end-user for a different type of request (form) handled by another team.
This together with some simple code logic in our script file can prove to be very powerful and versatile for our requests.
For us this was one of the main selling points and strengths that Zendesk could offer over other systems and got us all very excited. Now being limited by something seemingly so futile ...

I cannot think of any reason not to allow everyone to submit a request via the help center.
Certainly not if you're already allowing it for all roles via the chat widget...

If there is any way for us to get signed up for that beta, or if workarounds exist please let me know.

One up for our company as well. We really need this for testing purposes as well as allowing all of our staff to log different types of request.