Joshua Morris

Yes, I agree, we can't turn off the attached files function.  What if someone adds an executable virus or something into our system?  Also, I would like to see more functionality for ticket fields such as:

SSN formatting: xxx-xx-xxxx

Phone Number formatting: (xxx) xxx-xxxx

Date: When you tab it doesn't keep the date, but changes it to today's date.

Number fields can only have 9 numbers, must have 9 numbers

Remove Subject and Description fields

Thank you very much for this explanation.  It's really disappointing how many limitations Zendesk has in their system.  

I can't seem to provide the description they provided in my email.  Here is what shows:

And here is what I have in the Trigger:

What is the correct liquid markup to show?

For some reason, I can't remove the requirement for these fields.  Even when they are not showing the ticket shows that it is required. Any help would be appreciated.

I had a similar issue and I removed the personal signature and created a company-wide signature.  Now both signatures are showing and I don't know how to fix it.

This probably isn't the right place to ask this question, but I couldn't find anywhere else.  

Is there a way to change the way the satisfaction displays to the customer?  Instead of hyperlinks could you put images or change how the hyperlinks read?

Thank you!  I will create a smaller picture.  The bolding worked.

Two quick questions on signatures - I added an image to the signature, but the image size was really big when it came through.  Is there a way to format the size of the picture?  Also, can I make the picture to the left of all the other data in the signature?

Second question - Can you bold certain parts of the signature?  I couldn't find any articles on that.  Like if I wanted {{agent.name}} to be bold, how would I integrate that?

Any help is appreciated!  Thank you!