Jozsef Hajdu
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合計アクティビティ39
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アクティビティの概要
Jozsef Hajduさんの最近のアクティビティ-
Jozsef Hajduさんがコメントを作成しました:
it would be beneficial in our organization as well, we would really apreciate if it had been implemented
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Jozsef Hajduさんがコメントを作成しました:
Hi, I am receiving the same [422] error for a few weeks now, the json looks like this: {"ticket":{% assign has_attachment = false %}{% for comment in ticket.comments %}{% if comment.attachments.si...
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Jozsef Hajduさんがコメントを作成しました:
hi, our agents also requested that the ordering of the tabs should be editable, they would prefer to organize themselves or on admin level the ordering of the tabs: like newest one on the left, or ...
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Jozsef Hajduさんがコメントを作成しました:
hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent ...
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Jozsef Hajduさんがコメントを作成しました:
hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this inform...
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Jozsef Hajduさんがコメントを作成しました:
Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is takin...
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Jozsef Hajduさんがコメントを作成しました:
hi, I do not see an Export possibility in the beta version, where and how do I add it?
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Jozsef Hajduさんが投稿を作成しました:
Adding columns in the ticket list of a Customer
I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable...
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Jozsef Hajduさんがコメントを作成しました:
Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could...
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Jozsef Hajduさんが投稿を作成しました:
Enable/disable attachment in a chat
回答済みHi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled...