Sharon Franco

We're also experiencing the same issue since activating "Followers." We have a trigger for each support address to add respective followers. However, if a customer emails more than one support address, only the followers of the first support address will be added, hence agents belonging to the other support addresses will not be added and will not receive and email when the ticket is created.
I was prompted by a Zendesk support agent to share my feedback here in the community, as per the agent "conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning." Fingers crossed!

Hi Lou thanks for your help with this. The trigger was fired, the Events displays "Message pushed to webhook trigger -trigger name-"

The Condition is "Status is not New" and the Action is as follows:

I have this in the JSON body of my trigger: {"ticket": {"subject": "Subject changed by {{ticket.requester.first_name}}"}}

The subject is still not updating when a customer changes the subject on the email. Please advise.

Hello,

Is there another alternative to opting in or out of text? For instance on the end-user profile in Guide?

My apologies, I was referring to the conditions in Views. There's no option to add conditions in Views by subject, description only.

I also do not have the dropdown that says "Subject Text Contains." I have Zendesk Enterprise.

Was this trigger condition removed?

Yes, I was able to chat with a support agent and resolve the issue. Thank you for following up.

Hello,

If the organization external ID is incorrect, could this lead to the organization not populating when trying to link the end-user to the organization?

Hello,

Some of our tickets include long orders sent by customers. We realized that these tickets simply have 3 dots at the very bottom. Once clicking on the 3 dots, a separate window will open to display the full content.

Is there a way to make this more user friendly so that our agents do not miss the rest of the order by just entering what is visible in the body of the ticket itself?