Fernando Duarte

You are correct.  I am using the old Web portal.

 

There is a new thread to request the Subscribe to Organization in Help Center

https://support.zendesk.com/hc/communities/public/posts/203447356-Help-Center-Allow-End-users-to-Subscribe-to-Organization-Updates?locale=en-us

In my case, instead of relying on a trigger to auto CC a customer to all of their company's tickets, I assume their identity and subscribe them to their company tickets.  

This achieves the same results that the trigger would.  Hope this helps some of you.

You can already move all of the users by deleting the Domain from one and adding it to the other.  Unfortunately this does not move the closed tickets.

Is this even on the roadmap?

+1 on this request.

My use case:

For an Organization, we need to be able to nominate an "account owner" to be automatically CC'd on every ticket linked to that organization upon creation.

This has many benefits.

1. It prevents phishing from people not authorized to contact us from our customers domain, as someone on their company will be made aware of these requests.
2. We have a matter-o-fact contact person to reach out for surveys and notifications.
3. This person becomes their company champion and our evangelist.

We would only need to be able to choose from users linked to that organisation.

Agents or the CC'd user would be able to remove them as a CC on a per-ticket basis.

I implemented it immediately!!

We send notifications of all ratings received to the agent and its manager, but send the Good ratings with comments to the whole team as a way of bragging rights.