Chris Cox

Hi Zendesk,

Is there any movement on this?  It would be very useful to extend the request object such that custom fields can be listed in the request list table

Agreed with all previous comments as I thought I was missing something at first.  The limitation around the fields/columns that can be exposed in the Help Center / My Activity / request table is a barrier to rolling out the system to our end customers and reduces the benefits of the Help Center.  

We support multiple end-organisations who typically have 10+ requests open at any period of time.  Without providing any greater granularity than the request ID, subject, status and dates the organisation doesn't have any effective way of being able to use the Help Centre to locate and update the status of their requests.  E.g. without checking each request there is no way to view the priority.  

Hopefully there can be some progress on this key feature.