Mira
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合計アクティビティ49
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アクティビティの概要
Miraさんの最近のアクティビティ-
Miraさんが投稿を作成しました:
New Feature Request: Allow Answer Bot to Address Customer After Proactive Chat Trigger Fires
It'd be great if Answer Bot could take a stab at a customer's question AFTER the proactive chat trigger fires. Right now, when the proactive chat trigger is triggered, the conversation goes directl...
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Miraさんがコメントを作成しました:
Do we know WHEN in 2022? It's nearly August and we'd sure like to use this feature. :)
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Miraさんがコメントを作成しました:
We could REALLY use this as well.
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Miraさんがコメントを作成しました:
We have the very same need. We need some organization fields to be editable and some not.
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Miraさんがコメントを作成しました:
I'd love to color code all ticket and organization fields and tags! That'd really help people to assess something quickly based on the colors they see when they glance at a profile or ticket.
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Miraさんがコメントを作成しました:
This is great! I'm using it to build our KPI and agent feedback process right now!
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Miraさんがコメントを作成しました:
Have you considered using side conversations? You could email or post to a specific Slack channel from the Zendesk ticket to people outside Zendesk.
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Miraさんがコメントを作成しました:
Oh, interesting. I have not looked into this (I'm not an Engineer and JSON is foreign to me), but this might be a solution our Engineering Team can help with...
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Miraさんが投稿を作成しました:
Automatically Populate custom ticket fields when one field is set manually
It would be great if we could in some way make custom fields dependant on one another in a ticket. Our business is a marketplace where merchants come together to sell to customers. So multiple me...
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Miraさんがコメントを作成しました:
I'd still like to see this feature!