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Danielle Eberhardt

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    Danielle Eberhardtさんが投稿を作成しました:

    Using two fields to confirm email address

    I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...

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    Danielle Eberhardtさんが投稿を作成しました:

    Measuring effectiveness of macro use

    Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...

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    Danielle Eberhardtさんが投稿を作成しました:

    Escalating multiple tickets submitted from the same end user

    Hi all!  I am looking for a solution that will allow us to create an escalation trigger or automation for end users who have submitted multiple tickets in a row.  Ideally, it would be:  User Submit...

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    Danielle Eberhardtさんが投稿を作成しました:

    Error when accessing a form

    Hi everyone, Has anyone experienced this error before- "Access to this page temporarily restricted"? For context, we use a brand for an internal form to submit tickets. A few agents are seeing this...

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    Danielle Eberhardtさんがコメントを作成しました:

    Hi there! If this code is still relevant, does the end user have to be signed in to contribute to feedback? And how can the feedback be measured?

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    Danielle Eberhardtさんがコメントを作成しました:

    Graeme Carmichael Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate! Cheers!

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    Danielle Eberhardtさんが投稿を作成しました:

    End Users with Multiple Open Tickets

    I am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...

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    Danielle Eberhardtさんが投稿を作成しました:

    LinkedIn Best Practices

    Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any...