Josef Prandstetter
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合計アクティビティ236
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投票79
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コメント
Josef Prandstetterによる最近のアクティビティ-
Alina Wright This is a nice improvement, which make only sense - at least in our scenario - if Light Agents can see their own comments in the Helpcenter - see our community post:Light Agents commen...
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Jacquelyn Brewer This sounds like a really great option!We manage our in-house IT helpdesk in a Zendesk instance in addition to customer support and this is certainly useful there. However, there i...
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Brett Bowser: Is Instant Search supported from the beginning? Can you give a very rough timeline for federated search support?
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Jonathan Aniano I have been following this article with interest for the last few weeks in order to make a decision based on them whether or not we should proceed with the Flowbuilder evaluation wi...
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Jonathan Aniano Thank you in advance for taking the approach of listening to feedback from us as customers.The following questions came to me spontaneously while reading your post: Can you please ...
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Support for "Direct messages" would boost this feature for our daily operations - mainly in these scenarios: Support requesting assistance by a dedicated developer from R&D If the support has to c...
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+1We need a custom ticket field to open our ERP system and jump directly to all details for end-user or organization.
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Any news on this feature request yet? We now have another use case where we would urgently need this feature:We are currently implementing a download portal for our various product lines via corres...
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It would be great to search in the field "Role" for multiple keywords with an OR operator.Our use case is to search for users with the role "admin" or "agents". The ideal case would be to implemen...
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I'm not sure it this a feature request or more a bug report. If we use the search field "Suspended" - doesn't matter if we set it to "True" or "False" in the result view the field/column is always ...