Alex

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Flow builder: Ask "Was this helpful?"

Hi Gustavo OliveiraThen why doesn't Z bot behave like that?It doesn't look like you're using copy/paste steps and when the user says "No, I still need help" the Z bot lets him contact your team. Ho...

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• Alex
• 作成日時 2022年02月04日 09:52
• 2件の投票

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About the bot builder

Hi team, I noticed that my bot flow works completely differently than when I contact Zendesk live support. 1. Zendesk allows for multiple conversations.2. If the Z bot doesn't know the answer, it a...

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• Alex
• 作成日時 2022年02月03日 16:56
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

Hi team, I noticed that my bot flow works completely differently than when I contact Zendesk live support. 1. Zendesk allows for multiple conversations.2. If the Z bot doesn't know the answer, it a...

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• Alex
• 作成日時 2022年02月03日 16:53
• 4件の投票

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Also, the user id is not displayed in the custom ticket field.

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• Alex
• 作成日時 2022年01月28日 11:15
• 0 件の投票

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi team,It looks like we've managed to implement authentication for messaging since the end-user is not prompted to provide their name and email address.BUT in the user profile, the email field is ...

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• Alex
• 作成日時 2022年01月27日 18:44
• 1件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi team,We would like to have the same button as you show when contacting Zendesk support.How can we add it to the Mobile SDK or a website widget?Thank you,

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• Alex
• 作成日時 2022年01月25日 10:42
• 15件の投票