Mauricio Sola

Hi,

This is definitely a MUST HAVE feature.

If a ticket is created from the Chat or Web Widget (offline chat form), and we want to send an acknowledge email, Zendesk will always use the default email address of the brand the chat widget is attached to.

The "sender" email address must be something we can change via trigger depending on some conditions from the chat request content.

This is definitely an important feature from the "branding" perspective, given we not only don't want to confuse the customer but also the Agent that is responding a customer request.

I hope we can see this implemented some time soon!!!

Thanks in advance.