Carmelo Rigatuso
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合計アクティビティ125
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前回のアクティビティ
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投票60
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アクティビティの概要
Carmelo Rigatusoさんの最近のアクティビティ-
Carmelo Rigatusoさんがコメントを作成しました:
Is there a way to see what the current schedule and SLA Policy is on a ticket? I wanted to add a notification to admins that would include (among other things) the current schedule and SLA policy t...
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Carmelo Rigatusoさんがコメントを作成しました:
Gabriel Manlapig, I'm also experiencing the same issue. No macros in Active or inactive tabs, and still the categories show. thanks,
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Carmelo Rigatusoさんがコメントを作成しました:
For those of you that were looking for measuring time in business hours, I created a feedback post here. Please comment and upvote!
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Carmelo Rigatusoさんがコメントを作成しました:
For those of you that were looking for measuring time in business hours, I created a feedback post here. Please comment and upvote!
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Carmelo Rigatusoさんが投稿を作成しました:
Measure Duration of Status and Custom fields in Business hours
Simply put, since we're not 24/7, we need to be able to measure time in business hours. We use custom fields to capture the status of an issue within open, pending and on hold statuses. I need to k...
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Carmelo Rigatusoさんがコメントを作成しました:
I can get the duration of the custom fields to work, but now I need to also know who the assignee was during that time. I have customer status for an order flow that goes through a few stages. What...
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Carmelo Rigatusoさんがコメントを作成しました:
I'm having trouble getting this to work. I get a 200 OK on the webhook, so it's not an error with the webhook itself, but the field is just not updating in the ticket. I'm looking to get the value ...
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Carmelo Rigatusoさんが投稿を作成しました:
Treat nested field options (ex: Option1::typeA) as one entity for conditions
When creating Form conditions or Service level conditions, can we treat a nested sub-option of a custom field as a group so that conditions don't have to be repeated for each field value? A couple ...
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Carmelo Rigatusoさんがコメントを作成しました:
YES! Dashboards and reports should be able to right-click and open in a new tab/window. Same with the menus on the left (e.g.: Favorites, My Reports, Recently updated, etc.)
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Carmelo Rigatusoさんがコメントを作成しました:
To add to this, why are conditions on a separate page top begin with? Why do I have to click around so much to perform one task? On the forms page, everything related to that form should be easily ...