Steve Klein

Sophie Humphrey wrote "this has been an open issue/request at least since 2013"

It looks like Julian Gomez started this thread on January 13, 2015.

So it's only been 7 years, 5 months, and 9 days.

(I wonder if anyone at Zendesk is embarrassed by this thread?)

Sophie Humphrey wrote:

It seems pretty ignorant that this has been an open issue/request at least since 2013 and even now you refuse to give a timeline to your paying customer base within 6 months.

I don't know that I'd call it ignorance. They know what they're doing, but they apparently have contempt for their customers.

For anyone else reading this: Are there other ticketing systems that show proper notifications?  I bet I can get a great licensing deal if I switch from Zendesk.

@....  Please do not re-invent the wheel.

Use the existing Webpush notification standard as defined by HTTP version 2.  They've been around for years and are supported by Chrome, Safari, Edge, and Firefox, on macOS, Windows, Linux, and ChromeOS.  Those browsers all leverage the native notification API on their respective operating systems.  As long as the browser app is open, notifications can be received and displayed

If you're going to build desktop apps, then please use the native notification manager provided by Mac, Windows, etc. 

Both these solutions allow your programmers to leverage the existing standards for notifications, and allow your users to leverage the built-in tools in their browsers and operating systems for managing notifications.

Thanks, @Fabricio Carvalho Freitas

I found this Google article explaining the differences between groups and rooms, and it implied that both still existed in Google Chat.

I set up a Room and added the bot. Hope it works!

@Fabricio Carvalho Freitas

How does one create a group in google chat? There's no "create group" button I can find.

As a workaround, I've configured new tickets to send email messages. I use the Mac Mail app, which does have desktop notifications. Problem worked-around, but really, I shouldn't have to do this!

The lack of this feature is especially annoying in light of the fact that so many other websites make my browser show this:

I always click Block on my work computer. I don't want notifications from cnet or yahoo or cnn.

The only website that I truly want to get notifications from is Zendesk.  

Maybe the coders at Zendesk need some guidance. This website explains how to implement browser-based push notifications.  (And as soon as you click that link, you'll see a dialog box like the one above!)

1,611: Days since Julian Gomez started this thread

51: Number of comments since then

64: Number of upvotes received

0: Action taken by zendesk.

(With apologies to Harper's Index)