Ivan Lovrić

@... by setting cookies?? :confused:

We actually contacted support and they told us showing/hiding the new messenger widget using the new web sdk is not yet possible, just opening/closing it (I assume that means the widget icon is always visible, you can just open/close its popup chat window via JS)...

One more question: is it possible to test the switch from classic widget to the new messaging widget without turning it on on production, so we can test and adjust its look and make sure hiding/showing it works as expected, that it doesn't cover any website buttons, etc? Or is that only available with the "sandbox" feature on the most expensive Suite Enterprise (we currently have Suite Professional)? Thank you.

Any news on ways to hide/show the widget? The original web widget javascript methods (https://developer.zendesk.com/embeddables/docs/widget/core#hide) still do not work with this new messaging widget?? I need to show it only on certain pages in our Angular SPA, so "Add the code to every web page where you want the widget to appear." isn't a solution for us - we need to show/hide it based on current SPA route.