Ben Wilcox
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アクティビティの概要
Ben Wilcoxさんの最近のアクティビティ-
Ben Wilcoxさんがコメントを作成しました:
It could be there is another duplicate feature request for this which is why there are no comments on this feature request yet, but if there's not, I'm happy to offer some to get the ball rolling! ...
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Ben Wilcoxさんがコメントを作成しました:
So we're over 10 years from when this was requested and there were promised responses. Can we get an update to where this is on the roadmap? Is it on 2023's, for example? Would love to see this.
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Ben Wilcoxさんがコメントを作成しました:
Apologies if there's another thread for this, but what I'm looking to do is have a multi-select field where the condition (or is there a way to do this with some other kind of business rule?) that ...
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Ben Wilcoxさんがコメントを作成しました:
This is pretty insane to me, as a former ServiceNow admin. Other tools let us sort views based on subject, caller, etc. Why on earth would Zendesk make the decision to remove the ability to sort ...
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Ben Wilcoxさんがコメントを作成しました:
Totally agree with Kal Bentley's remark. I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much...
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Ben Wilcoxさんがコメントを作成しました:
Here are just a few use cases and parameters around the desired ability to edit closed tickets hang on for us. 1) The default group when you add someone in as an Agent is (as they have to be a memb...
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Ben Wilcoxさんがコメントを作成しました:
This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had ...
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Ben Wilcoxさんが投稿を作成しました:
New Admin Center and User EXPORTS
It's pretty annoying that I don't have a way to export lists of users and roles from Zendesk. Unless I've missed it. How can I export a list of agents, staff, admins, team leads (aka... my paid r...
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Ben Wilcoxさんがコメントを作成しました:
The new Team Members page is all very nice... I like the ability to filter by role and product. However, this is still lacking a key function. Where is the ability to export my list into a CSV fi...
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Ben Wilcoxさんが投稿を作成しました:
Need ability to send notifications upon user creation
We have a use case where we have created a New Hire onboarding super form that lets a manager put the details in for the new hire and click checkboxes of what accounts/equipment they need and child...