Mat Cropper
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Mat Cropperさんの最近のアクティビティ-
Mat Cropperさんが投稿を作成しました:
Running triggers, automations, and reporting based on ticket SLA
One of the things I love about Zendesk’s SLA functionality is that it gives me an easy way to prioritise tickets, and see which ones need focus (and when). This is a really reactive way of working,...
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Mat Cropperさんがコメントを作成しました:
Hey Francisco! We operate on the basis that every shift should cater to every skill set. Our primary skill is language based, and so if I'm an agent who supports Chinese language tickets, for exam...
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Mat Cropperさんが投稿を作成しました:
Using Enhanced SLAs
We had the amazing opportunity to get to play around with enhanced service level agreement (SLA) functionality in Zendesk, and it resulted in some pretty significant changes to the way we work. I t...