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Anthony Checkas
参加日2021年5月28日
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前回のアクティビティ2024年1月12日
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さんの最近のアクティビティ Anthony Checkas
Anthony Checkasさんがコメントを作成しました:
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Another request to consider this and/or additional L&F customization options. Historically, having the ability to customize L&F has always been lacking and the new Agent Workspace has just imposed another, slightly different, standard. The ability to change the layout is helpful, we wouldn't have switched without it, but it would be nice to provide either additional customization options ike: the ability to set a comment background differently for critical service notices, borders around/between notes, etc. color highlights that key off of brand/severity/customer/whatever, to really optimize agent experience/workflows.
コメントを表示 · 投稿日時：2024年1月12日 · Anthony Checkas
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Anthony Checkasさんがコメントを作成しました:
We would also find this very valuable and haven't found a mechanism to do this reliably with webhooks and custom fields as there could be many customers linked into the same Jira issue (in the case of bugs). It doesn't seem to like that based on the many-to-one limitations described around syncing in https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature#topic_dmz_wc3_2z . A built-in like the way ticket id and case count is being handled would be ideal.
コメントを表示 · 投稿日時：2023年6月20日 · Anthony Checkas
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Anthony Checkasさんがコメントを作成しました:
This is a feature we would also find valuable. Ideally via some sort of connector (SQL or a REST API or...) that we could establish mappings in so that we're not forced to continually re-upload bulk data.
コメントを表示 · 投稿日時：2023年5月30日 · Anthony Checkas
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Anthony Checkasさんがコメントを作成しました:
This would also be useful as a way to provide less-intrusive conditional notifications for tickets. Modals are painful to users, forcing the sidebar open can also be pretty distracting, and not be able to use color for the icons in the topbar and text editor apps makes it hard to draw attention to changes in them.
コメントを表示 · 投稿日時：2023年4月03日 · Anthony Checkas
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