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Alberto Fonts

参加日2021年10月16日

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前回のアクティビティ2021年10月16日

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さんの最近のアクティビティ Alberto Fonts

Alberto Fontsさんがコメントを作成しました:

コミュニティのコメント Developer - Zendesk APIs
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Hi Greg, I fixed the typo, but still no dice..

{'article': {'title': 'MID contactor malfunction', 'body': '
Possible causes
Could be one of the following:\n- Aux Cable severed\n- Aux Cable terminations are incorrect\n- Bad inverter comm card
Recommended Actions
Try the following:\n- Check for continuity on Aux cable terminations.\n- Check that the conductors are terminated correctly and in the right order on both ends of the cable.\n- Measure voltage on the Aux terminals of the inverter. If you cannot read any voltage, the inverter COMM card may be defective and the unit may need to be serviced.
', 'locale': 'en-us', 'permission_group_id': 3756171, 'user_segment_id': 360002017912, 'labels': ['32058', 'f72_external_contactor_malfunction_critical']}}

Still getting the same 500 error.

>>> response.text
"500 Internal Server Error\nIf you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong."

コメントを表示 · 投稿日時：2021年3月25日 · Alberto Fonts

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Alberto Fontsさんがコメントを作成しました:

コミュニティのコメント Developer - Zendesk APIs
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Thanks Greg!

Unfortunately I have not been able to make progress. The 500 error is an internal server error, isn't it? Wouldn't it be on the Zendesk side?

コメントを表示 · 投稿日時：2021年3月25日 · Alberto Fonts

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Alberto Fontsさんが投稿を作成しました:

投稿 Developer - Zendesk APIs
Getting 500 error when trying to create an article

I'm trying to create an article. Here are the parameters I'm sending:

{'article': {'title': 'MID contactor malfunction', 'body': '
Possible causes
Could be one of the following:\n- Aux Cable severed\n- Aux Cable terminations are incorrect\n- Bad inverter comm card
Recommended Actions
Try the following:\n- Check for continuity on Aux cable terminations.\n- Check that the conductors are terminated correctly and in the right order on both ends of the cable.\n- Measure voltage on the Aux terminals of the inverter. If you cannot read any voltage, the inverter COMM card may be defective and the unit may need to be serviced.
', 'locale': 'en-us', 'permission_goroup_id': 3756171, 'user_segment_id': 360002017912, 'labels': ['32058', 'f72_external_contactor_malfunction_critical']}}

This is the response I get:

"500 Internal Server Error\nIf you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong."

And here's the python code I wrote to send this request:

defcreate_article(article):
section_id = '360012554811'

headers = {
'Content-Type': "application/json",
'Authorization': "[REDACTED BY ZENDESK]",
'cache-control': "no-cache",
'Postman-Token': "[REDACTED BY ZENDESK]"
}

payload = {
"article":{
"title":article["title"],
"body":article["text"],
"locale":"en-us",
"permission_goroup_id":3756171,
"user_segment_id":360002017912,
"labels": [article["event_code"],article["event_name"]]
},
}
print(payload)
response = requests.request("POST", url, headers=headers, verify=False, params=payload)
return response
 

投稿日時：2021年3月25日 · Alberto Fonts

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