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Kristina Tibbitts
参加日2021年10月22日
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前回のアクティビティ2024年3月14日
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さんの最近のアクティビティ Kristina Tibbitts
Kristina Tibbittsさんがコメントを作成しました:
We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
コメントを表示 · 投稿日時:2023年6月22日 · Kristina Tibbitts
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Kristina Tibbittsさんが投稿を作成しました:
We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
編集日時:2023年6月22日 · Kristina Tibbitts
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Kristina Tibbittsさんがコメントを作成しました:
Kristina Tibbittsさんが投稿を作成しました:
Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there.
投稿日時:2023年3月28日 · Kristina Tibbitts
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Kristina Tibbittsさんが投稿を作成しました:
We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?
投稿日時:2022年12月09日 · Kristina Tibbitts
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Kristina Tibbittsさんがコメントを作成しました:
Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.
コメントを表示 · 投稿日時:2021年11月11日 · Kristina Tibbitts
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