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Kristina Tibbitts

参加日2021年10月22日

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前回のアクティビティ2024年3月14日

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さんの最近のアクティビティ Kristina Tibbitts

Kristina Tibbittsさんがコメントを作成しました:

コミュニティのコメント Feedback - Reporting and analytics (Explore)

We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

コメントを表示 · 投稿日時:2023年6月22日 · Kristina Tibbitts

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Kristina Tibbittsさんが投稿を作成しました:

投稿 Q&A - Reporting and analytics

We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

編集日時:2023年6月22日 · Kristina Tibbitts

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Kristina Tibbittsさんがコメントを作成しました:

コミュニティのコメント Q&A - Tickets and email

We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.

コメントを表示 · 編集日時:2023年4月26日 · Kristina Tibbitts

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Kristina Tibbittsさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier. 

コメントを表示 · 投稿日時:2023年3月29日 · Kristina Tibbitts

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Kristina Tibbittsさんが投稿を作成しました:

投稿 Q&A - Reporting and analytics

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 

投稿日時:2023年3月28日 · Kristina Tibbitts

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Kristina Tibbittsさんが投稿を作成しました:

投稿 Q&A - Tickets and email

We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?

投稿日時:2022年12月09日 · Kristina Tibbitts

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Kristina Tibbittsさんがコメントを作成しました:

コメントWorking with articles in the knowledge base

Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.

コメントを表示 · 投稿日時:2021年11月11日 · Kristina Tibbitts

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Kristina Tibbittsさんがコメントを作成しました:

コミュニティのコメント Feedback - Help Center (Guide)

This would be extremely helpful!

コメントを表示 · 投稿日時:2021年4月30日 · Kristina Tibbitts

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