Verboten Automation Engine (DO NOT DELETE)

I just want to jump on the bandwagon here.  We've been talking to our account team about this gap for years - this causes us pain on a daily basis.  Is this a formal feature request in the development pipeline.  This would seem very simple to fix - if the support address was exposed as a property within triggers we could build some very simply triggers to change the support address based on other properties of the ticket.